CareControl focuses on digital information exchange including requesting or sending documents electronically between you and your Providers.

To get started, Providers must have a CareConnect account which is their gateway to all digital information available from the Agency and more. CareConnect is available on the web or on a mobile application (iOS or Android).

Using CareConnect, Providers can track attendance, receive and submit documents online, and submit their timesheets digitally, making the submission process that much smoother and easier for the providers, families, and for your Agency.

A. Creating a Provider Account to CareConnect

If you wish to create a CareConnect account for the Provider, you may create an account manually by:

1. Navigate to the "CareConnect" tab within the Provider record.

2. The Agency Info tab will be displayed, which shows information that will be used in the creation of the account, including:

   1. Provider ID: the Provider ID in CareControl.

   2. Provider Name: the Provider’s Name captured in the “Provider Info” tab.

   3. Email: the Provider’s Email address captured in the “Provider Info” tab, which will be used as the username.

   4. Phone: the Provider’s Phone captured in the “Provider Info” tab.

   5. Address: the Provider’s Address captured in the “Provider Info” tab.

   6. Status: the Provider’s current status in CareControl.

3. Navigate to the "CareConnect Info" tab after checking this information. Click Create CareConnect Account.

   
4. Click Link Provider Account to create a CareConnect account for the Provider using the available information from CareControl.
   1. If a CareConnect account already exists, a window will pop-up asking if you’d like to link this Provider to an existing account. Ensure that the provider information is the same before linking. If they are the same, you can:

• • • Link to a new site: only choose this option if the list of sites does not include the site you are adding (check with the provider if you are unsure).
    • Or, select the correct site name to link with this Provider

5. After linkage is complete, the Site Name, CareConnect ID and Tax ID fields will populate upon the successful CareConnect account creation.

1. 1. 1. 1. The Provider’s credentials to access CareConnect will be the email address and a default password. The default password is the combination of the first 4 characters of the email followed by the last 4 digits of the SSN or EIN. For example:
            1. The Provider’s email is Jan_Childcare@gmail.com and the EIN is 95-5687200:
               1. The username will be Jan_Childcare@gmail.com
               2. The default password will be Jan_7200
         2. If there is no SSN or EIN entered, the password will default to 123456.

6. Once completed, the Provider will have a CareConnect account and a Welcome email sent with information including the default credentials.

B. Unlinking the Provider Account to CareConnect/ Changing a Provider's login email address

In cases where the Provider no longer needs access to CareConnect, or if they have updated their email address and want this new email address to be their CareConnect login, you will need to unlink the provider from their original email address listed:

1. After accessing a Provider record, locate the Action button at the top right corner and select Unlink Provider Account.
   1. Select Yes in the confirmation message to unlink the Provider's account to CareConnect.
2. Alternatively, if you wish to see what is the Provider’s current CareConnect information prior to unlinking their account, access the “CareConnect” Tab in the CareConnect Info subtab to view the information.
   1. From there, select Unlink Provider Account.
      1. Select Yes in the confirmation message to unlink the Provider’s account to CareConnect.
         
3. Once unlinked, the Provider’s CareConnect account will remain but they will no longer see any subsidy information relating to your Agency.
4. In the case where the Provider is requesting a new CareConnect account with a new email address, you may then:
   1. Access the “Provider Info” tab and edit the provider email address to the new email address.
   2. The provider should then log in using their old email and change their own logon name using the Admin module to be the updated address.
   3. Submit a ticket to support@mcttechnology.com alerting us of your Agency, the Provider ID, the old email address and the new email address that the Provider will use to log-in. 

Once the Provider’s CareConnect account is created and linked to your Agency, you may start to send documents directly to the Provider’s CareConnect account.

C. Document, Explanation of Payment, and Subsidy Students

Subtabs, located on the left of the Provider record's CareConnect tab, allow you to see what the Provider’s view would look like within CareConnect.

1. Document: will allow you to see all of the documents Received, To Complete, or Submitted in the Provider's account.

2. Claim & Time Sheet: will allow you to see the statuses of each of their attendance records.

3. Explanation of Payment: will allow you to view what the Provider sees when they open their payment records.

4. Subsidy Students: will allow you to verify the list of children with active approved care for this provider.