After a new Provider record is created in CareControl, you may proceed with approving the Provider request or denying the Provider for subsidized child care.

Approving a Provider

1. Prior to approving the Provider, you may:
   1. Request documents from the provider to collect all pertinent details to assess the Provider’s qualification and eligibility to provide subsidized child care.
   2. Upon receiving the completed documentation, proceed to view and update the Provider details as necessary such as to capture the rates, operational hours, QRIS participation and Accreditation status, and/or agreements. Furthermore, you may also capture additional information per each Provider type such as:
      1. For Licensed Providers, their licensing information, closure days, or any registration fee.
      2. For Exempt Providers, their Trust Line information clearing.
2. Once ready to approve the Provider, locate the Action button at the top right corner and select Change Provider Status.
   
   
   
   

3. Select the Status as Active to change the Provider status from Requested to approve them. You can also input a start date from this window for it to automatically update in the Provider Info.
   
   
   
   

4. After selecting Done to finalize this action, the Provider status will immediately reflect as Active.
   1. Under the Provider Info, you will notice that the Start Date has been filled in. If you put the wrong date or left the start date blank when changing their status, you can simply go back to the action button and add it at any point.
      
      
      
      
5. If the current Provider has families awaiting the Provider approval, you will also need to generate a Task to the Case Managers to notify them of the Provider approval where the Case Managers can now proceed to authorize child care for the children with this Provider.

Denying a Provider

1. If during your document request process with the Provider, the Provider is found ineligible to provide care, you may instead proceed with denying the Provider request.
2. Once ready to deny the Provider, locate the Action button at the top right corner and select Change Provider Status.
3. Select the Status as Denied to change the Provider status from Requested to deny them.
   
   
   
   
4. If there are any pending Agreements captured in the Provider record, you may also deny them.
5. If the current Provider has families waiting for the Provider approval, you will also need to generate a Task to the Case Managers to notify them of the Provider denial where the Case Managers may proceed with the next step, such as the selection of a new Provider for these Families.

Reapproving a Provider

If a former Provider, that was once Terminated or Denied, goes through the requesting process to become eligible and qualified to provide subsidized child care again, you may reapprove the Provider:

1. Start by accessing the Provider record, locate the Action button at the top right corner and select Change Provider Status.
2. Select the Status as:
   1. Requested as you’re going through the requesting process with the Provider such as requesting required documents.
      1. Once deemed the provider is qualified to provide subsidized child care, proceed to approving the Provider.
   2. Active if you’ve already went through the process to determine the Provider’s qualification to provide subsidized child care.