There will be times when you may need to halt new care creations for different families or reimbursement payments issued to the Provider temporarily, such as when a licensed Provider is going through the process of renewing their expired license.

To temporarily pause new cares from being created or payments from being issued to a specific Provider, you may place the Provider on hold by changing their status to Hold Care or Hold Payment respectively.

Placing Provider on a new Hold

1. Start by accessing the Provider record.

2. Locate the Action button at the top right corner and select Change Provider Status.

3. Select the status as either:

   a. Hold Care: This is to prevent the provider from receiving any new care from all children.

   i. Providers under this status will not be affected in their existing cares; however, a Family Case Specialist will not be able to create new care with this Provider until the hold is lifted.

   ii. Providers under this status may still have their Attendance Sheets received, with Payments calculated and issued to them.
   b. Hold Payment: This is to prevent any authorized Payments from being reimbursed to the Provider.
   i. Providers under this status may still have their Attendance Sheets received, with Payments calculated for them; however, authorized Payments will not be exported for actual reimbursement until the hold is lifted.
   ii. Providers under this status will not be affected in any already existing care; nor will it stop them from receiving any new care.
   
4. After selecting Done to finalize this action, the Provider status will immediately reflect the corresponding status selection.

❗️TIP: When placing or lifting a provider from a hold, you may want to utilize the Working Queue “Provider Holds” for a list of Providers currently on hold.

Lifting a Provider from an existing Hold

1. Similar to placing a Provider on a hold, to lift a hold, locate the Action button at the top right corner and select Change Provider Status.

2. Select the status as:

   a. Active if the reason for the hold is cleared.
   i. This will place the Provider to Active from Hold Care status to be able to create new care again.
   ii. Or if the Provider was on the Hold Payment status, this will place the Provider to Active from Hold Payment status for issuing reimbursement again.

   b. Terminated if the reason for hold is not cleared and provider is no longer qualified to provide subsidy child care.

   i. This will terminate the Provider.