General Rules
Rule Code | Issue | How to Resolve | Associated Field |
---|---|---|---|
Active-PV-NoCap
|
Provider is over capacity |
Check provider's active licenses for if a capacity value is entered and ensure that their active care schedules never result in exceeding the limit at any point in the week |
License |
Active-PV-NoType
|
Provider type is not specified |
Add a Provider Type to the record using the top left Action > Change Provider Category & Type |
Details > Provider Info |
Licensed Center Rules
Rule Code | Issue | How to Resolve | Associated Field |
---|---|---|---|
SPR-PV-LicNo |
License Number is either greater than or less than 9 numbers. |
Assure that the License number is exactly 9 numbers. |
License Number |
Active-PV-NoPmt |
The providers active but has no active care schedule |
Assure that provider has active care schedules under Provider Record > Care Schedules, then assure there are Payments that have been generated for the Care, or switch provider to terminated if they have no Active Care. |
Provider Status |
Dup-SSN |
2 providers have the same SSN |
Assure that each SSN is unique |
SSN |
Exempt/Licensed Home Provider Rules
Rule Code | Issue | How to Resolve | Associated Field |
---|---|---|---|
SPR-PV-Name |
Provider has a name under 2 or more than 50 characters or contains special characters other than hyphens, spaces, and apostrophes. |
Assure that name in Provider Record > Provider Info is in line with name requirements: Greater than 2 but less than 50 characters, with only hyphens, spaces, and apostrophes. |
Provider Name |
SPR-PV-Address (01-08) |
|
Assure that address in Provider Info is in line with requirements listed. Assure that FIPS code has been filled or auto populated. |
Home/ Mail Address FIPS Code |
SPR-PV-StartDate |
Start date of provider is missing. |
Assure start date in Provider Info is filled. |
Provider Start Date |
SPR-PV-Phone |
Provider does not have a phone number, either in cell or phone. |
Assure that phone or cell is filled. |
Phone/Cell Number |
SPR-PV-Email (01-02) |
Provider does not have an email filled or an underscore ( _ ) is after @ sign. |
Fill out email in Provider Info, assuring it does not have any spaces. Remove any _ after @ sign. |
Provider Email |
Active-PV-NoPmt |
The providers active but has no active care schedule |
Assure that provider has active care schedules under Provider Record > Care Schedules, then assure there are Payments that have been generated for the Care, or switch provider to terminated if they have no Active Care. |
Provider Status Payment Date |
Dup-SSN |
2 providers have the same SSN |
Assure that each SSN is unique |
SSN |
SPR-PV-EIN |
Provider EIN is missing |
Navigate to Provider Info under Tax Info to add the relevant data |
EIN |
SPR-PV-SSNEIN |
Provider EIN and SSN is missing |
Navigate to Provider Info under Tax Info to add the relevant data |
SSN/EIN |
SPR-PV-LegalName |
Provider Legal Name is missing |
Navigate to Provider Info under Tax info to add the relevant data |
Legal Last Name/Legal First Name |
Exempt-PV-Agmt |
Record has more than one non-relative agreement |
Check the provider's Agreement tab and either correct one of the Active Agreements as Relative or change one of them to Terminated |
Agreement |
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