In the application, if it does not have an assigned user, messages and documents uploaded from parents will go into limbo unless a staff member is assigned. To prevent this, there is a configuration in the user role to receive the 'unassigned' Application Notifications. Below are instructions on how to assign a staff member to receive the 'unassigned' Application Notifications. This setting will also send notifications to this user when there are 'new' applications submitted.
Go into the Admin Tab of your CareWait Office.
On the left navigation panel, click into Organization which will bring up your organization name on the right.
Click on the Customer Name that corresponds with your organization name to view the staff members with accounts associated with CareWait.
Once you are in your organization, double-check that you are in the Organization Member tab. Then, select the staff member's name that you would like to enable to receive the 'unassigned' Application Notifications.
From here we want to edit the information of the staff member, so you would need to scroll down and click the edit button.
Afterward, check the Receive Unassigned to Application Notifications box.
Click Save to update the user role. Now that you've updated this change the staff member will receive an email on updates and messages from new applications and unassigned applications.
The notifications should appear in your email similar to the screenshot below: