By default, when an agency is onboarded to CareWait, the following Message Templates are all turned on and active.
If you would like to customize your message templates, please take a look at this article: CareWait- How to Customize Message Templates
Or contact us for further information at support@mcttechnology.com
| Name of Message |
System (Y/N) - |
|
Subject |
Email going out to the parent/staff |
| Parent Self Apply |
System- Yes When a parent applies through the landing page |
Parent (English) |
Agency Name welcomes you to CareWait! |
Hello {{FirstName}} {{LastName}}, You've successfully applied with the Agency Name under {{ApplicationId}}. Your application is currently pending review. A specialist will reach out to you if they need additional information. While you wait, please take a look at some of our tutorials and guides to help you get started: (Here will list various links to guide the parents through the process) |
| Parent Self Apply |
System- Yes When a parent applies through the landing page
|
Parent (Spanish) |
Agency Name le da la bienvenida a CareWait! |
Hola {{FirstName}} {{LastName}}, Ha presentado su solicitud con Agency Name bajo el ID de solicitud {{ApplicationId}}. Su aplicación solicitud está pendiente de revisión. Un especialista se pondrá en contacto con usted si necesita información adicional. Mientras que esperesa, visitaeche un vistazo a algunos de nuestros tutoriales y guías para ayudarle a empezar: (Here will list various links to guide through the process) |
| New Applications Parent Self Apply |
System- Yes Every time a parent self apply, the agency staff will receive an email notification |
Agency (The configuration has to be turned on in your role) |
New Parent Application #{{ApplicationId}} | Parent {{ParentAName}} successfully applied online under Application ID #{{ApplicationId}}. |
| CareWait To Agency Daily Report |
System- Yes (mini report to email) |
Agency | Agency Name - CareWait Daily Report | Agency Name CareWait Daily Report. Active Applications: {{Applications_Number_1}}. Unassigned Applications: {{Applications_Number_Unassigned}}. Active Children: {{Children_Number_11}}. Unassigned Children: {{Children_Number_Unassigned}}. |
| CareWait Application Assigned To Staff | System- Yes | Case Owner | Application #{{ApplicationId}} was assigned to you | Application #{{ApplicationId}} is assigned to you. |
| Application Owner - New Document From Parent | System- Yes | Case Owner | New Document uploaded to Application #{{ApplicationId}} | Application #{{ApplicationId}} has a new document uploaded. You can log into your CareWait account to review it. |
| CareWait To Application Owner Application Needs Update | System- Yes | Case Owner | Application #{{ApplicationId}} status is "Update" | Application #{{ApplicationId}} status is changed to Update. |
| To Parent: When Agency accepted Parent's Document. | System- Yes |
Parent (English) |
A message from Agency Name: Document(s) Accepted |
Dear {{FirstName}} {{LastName}}, Agency Name accepted your submitted document: {{DocumentName}}. You can log in to your CareConnect Family account to review it. (Here will list various links to guide through the process) |
| To Parent: When Agency accepted Parent's Document. | System- Yes |
Parent (Spanish) |
Un mensaje de Agency Name: Documento(s) aceptado(s) |
Estimado {{FirstName}} {{LastName}}, Agency Name aceptó su documento presentado: {{DocumentName}}. Puede acceder a su cuenta CareConnect Family para revisarlo. (Here will list various links to guide through the process) |
|
New Documents from Agency To Parent |
System - Yes When the Application has new documents uploaded by Office |
Parent: (English) |
A message from Agency Name : New Document uploaded to your Application |
Agency Name sent new document(s) to your Application ID #{{ApplicationId}}. You can log in to your CareConnect Family account to review it. (Here will list various links to guide through the process) |
|
New Documents from Agency To Parent |
System - Yes When the Application has new documents uploaded by Office |
Parent: (Spanish) |
Un mensaje de Agency Name : Un nuevo documento se subio a su aplicación | Agency Name envió documentos nuevos a su aplicación # {{ApplicationId}}. Puede iniciar sesión en su cuenta CareConnect Family para revisar los documentos. |
| CareWait To Parent Application Closed |
System - Yes To Parent: When Application status change to Closed |
Parent: (English) |
A message from Agency Name : Your Application was Closed |
Agency Name closed your Application ID #{{ApplicationId}}. If you believe this was done in error, please contact Agency Name at {{AssignedOrganizationPhone}}. Click here to learn more about how to reopen your application: (Here will list various links to guide through the process) |
| CareWait To Parent Application Closed |
System - Yes To Parent: When Application status change to Closed |
Parent: (Spanish) |
Un mensaje de Agency Name : Su aplicación fue cerrada |
Agency Name cerró su aplicación # {{ApplicationId}}. Si cree que esto se hizo por error, comuníquese con Agency Name al {{AssignedOrganizationPhone}}. Haga clic aquí para obtener más información sobre cómo actualizar su solicitud: (Here will list various links to guide through the process) |
| CareWait To Parent Application Closing |
System - Yes To Parent: When Application is closing soon When added to statuses update → job is initiated |
Parent: (English) |
A message from Agency Name: Your Application is closing soon |
Your Application has not been updated and will be closing soon. If you do not wish to close your Application but to remain Active in Agency Name waiting list for child care assistance, please contact Agency Name at {{AssignedOrganizationPhone}} to update your Application. Click here to learn more about how to update your application (Here will list various links to guide through the process) |
| CareWait To Parent Application Closing |
System - Yes To Parent: When the Application is closing soon When added to statuses update → job is initiated |
Parent: (Spanish) |
Un mensaje de Agency Name: Su aplicación se cerrará próximamente |
Su aplicación no se ha actualizado y se cerrará pronto. Si no desea cerrar su Aplicación pero permanecer Activo en la lista de espera de Agency Name para recibir asistencia de cuidado infantil, comuníquese con Agency Name al {{AssignedOrganizationPhone}} para actualizar su Aplicación. Haga clic aquí para obtener más información sobre cómo actualizar su solicitud (Here will list various links to guide through the process) |
| CareWait To Parent Application Edited |
System - Yes To Parent: When Application is edited by a staff in CareWait |
Parent: (English) |
A message from {{Customer}}: Your Application was edited |
Your Application ID #{{ApplicationId}} was edited by Agency Name . You can log in to your CareConnect Family account to see the change(s). (Here will list various links to guide through the process) |
| CareWait To Parent Application Edited |
System - Yes To Parent: When Application is edited by a staff in CareWait |
Parent: (Spansh) |
Un mensaje de {{Customer}}: Su Aplicación ha sido actualizada |
{{Organization}} editado su aplicación # {{ApplicationId}}. Puede iniciar sesión en su cuenta de CareConnect para ver los cambios. (Here will list various links to guide through the process) |
| CareWait To Parent Application Enrolled |
System - Yes To Parent: When Application status change to Enrolled |
Parent: (English) |
A message from {{Customer}}: Your Application was Enrolled | Congratulations! Agency Name enrolled your Application #{{ApplicationId}}. Agency Name will be in contact with you soon. If not, please contact {{AssignedOrganization}} at {{AssignedOrganizationPhone}}. |
| CareWait To Parent Application Enrolled |
System - Yes To Parent: When Application status change to Enrolled |
Parent: (Spansh) |
Un mensaje de {{Customer}}: Su aplicación se inscribió | ¡Felicidades! Agency Name inscribió su Aplicación # {{ApplicationId}}. Agency Name se pondrá en contacto con usted pronto. De lo contrario, comuníquese con {{AssignedOrganization}} al {{AssignedOrganizationPhone}}. |
| CareWait To Parent Application Needs Update |
System - Yes This can happen when a staff manually puts the application in the update status or if the job is initiated after a #of days of inactivity from the parent's account |
Parent: (English) |
A message from {{Customer}}: Your Application needs update |
Your Application has not been updated and will be closing soon. If you do not wish to close your application but to remain Active in {{Customer}} waiting list for child care assistance, please login to CareConnect update the application or contact Agency Name at {{AssignedOrganizationPhone}} to update your Application. Click here to learn about how to update your application (Here will list various links to guide through the process) |
| CareWait To Parent Application Needs Update |
System - Yes This can happen when a staff manually puts the application in the update status or if the job is initiated after a #of days of inactivity from the parent's account |
Parent: (Spansh) |
Un mensaje de Agency Name : Su aplicación necesita actualización |
Para permanecer activo en la lista de espera de Agency Name para recibir asistencia para el cuidado de niños, asegúrese de que su Solicitud tenga información familiar actualizada. Si tiene una cuenta CareConnect conectada a {{Customer}}, inicie sesión en su cuenta para actualizar su Aplicación. Si no tiene una cuenta CareConnect, comuníquese con Agency Name al {{AssignedOrganizationPhone}} para actualizar su Aplicación. Haga clic aquí para obtener más información sobre cómo actualizar su solicitud (Here will list various links to guide through the process) |
| CareWait To Application Owner Child is Enrolled |
System - Yes To Application Owner when Child is enrolled into a organization |
Case Owner | Child {{ChildName}} from Application #{{ApplicationId}} was enrolled | Child {{ChildName}} from Application #{{ApplicationId}} is enrolled by Agency Name in the System {{SystemName}}. Reference#: {{ReferenceId}} |
| CareWait To Application Owner Application Closed |
System - Yes To Application Owner: When Application status change to Closed |
Case Owner | Application #{{ApplicationId}} status is "Closed" | To Application Owner: When Application status change to Closed |
| CareWait To Application Owner Application Edited |
System - Yes To Application Owner: When Application is edited |
Case Owner | Application #{{ApplicationId}} was edited | Application #{{ApplicationId}} was edited. You can log into your CareWait account to see the change(s). |
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