If you have forgotten your password, or are locked out of your CareWait account follow these steps:

1. Visit the CareWait Sign-In Page

2. Enter your unique Customer Code.

3. Click on Forgot Password

4. Enter your logonname and select Next

5. You will receive an email (or text if you selected the phone option) with a 6 digit verification code. Enter that code and select Next

TIP 1: It may take a minute to receive your code.

TIP 2: If you do not see the email or text with the code, check your spam folder if it ends up there. 

TIP 3: To resend the code, click the Re-Send option after the countdown ends.

6. Reset your password.