Question:

How are the System Jobs Changing the Application Statuses?

Answer:

There are 4 system jobs to update Applications status. The first 3 system jobs below correlate as they go in order as Update Job → Closing Job → Closed Job.

The 4th system job is the Age Out Job. 

• Update Application Job: This job is to change the application status from “Active” to “Update” if the application has not been updated for a certain period. The default period is 180 days based on the family’s last Update Date. The default period is configurable.

• Application Closing Notification Job: This job is to send notifications to the parent when their application stays in “Update” status for a certain period. The default period is 2 weeks based on when the date application has the status changed to “Updated”.  The default period is configurable.

• Closed Application Job:  This job is an existing job, but we have modified it to align with the 2 new jobs above. This job now is to change the application status from “Update” to “Closed” if the application has not been updated after the second warning (from the “Closing Job”).

 

• Age out Job: This job is to change Child status from "Active" to "Terminated" when the Child is over 13 years old with no special needs, or when Child is over 21 years old.

For example:

Application ID 123465 was created on 2/1/2018 and last updated on 3/5/2019.

The system jobs are enabled with the configuration as:

• “Update Application Job” is configured with 180 days period.

• “Application Closing Notification Job” is configured with 14 days period.

• “Closed Application Job” is configured with 30 days period.

 The result from the jobs is:

• On 9/1/2019 when the “Update Application Job” is ran:

  • The job will change Application ID 123465 status from  “Active” to “Update”  status. This is because Application ID 123465 was not updated for 180 days (between 3/5/19 and 9/1/19).

  • Parents will receive a notification based on their Preferred Contact Method to let them know of their application needs an update.

• On 9/15/2019 when the “Application Closing Notification Job” is ran:

  • The job will not affect Application ID 123465; its status remains as “Update”.

  • Parents will receive a notification based on their Preferred Contact Method to let them know of their application is still not updated and will be closed soon. This is triggered based on their application is still not updated for 14 days since the first notification (between 9/1/19 to 9/15/19)

• On 9/31/2019 when the “Closed Application Job” is ran:

  • The job will change Application ID 123465 status from “Update” to “Closed” status. This is because Application ID 123465 is still not updated for 30 days (between 9/1/19 to 9/31/19).

  • Parents will receive a notification based on their Preferred Contact Method to let them know of their application is now closed.