CareConnect Enterprise - 801A Troubleshooting Guide – MCT Technology, Inc.

Access CareConnect Provider mobile app (iOS and Android) or CareConnect Provider Web.

Utilize your web's search feature (typically, CTRL + F) to find your error and see its recommended solution. If you do not see your error listed, please contact support@mcttechnology.com for additional help.

To make any changes appear on the 801A, please be sure to re-generate an existing 801A report or generate a new one. For more information on how to generate the 801A, please click here.

	Data Quality Error	CareConnect's Recommendation
1	"Accreditation Status" must be a valid one-digit accreditation code: 0, 1, 2, 3, 4, or 9. (LA05)	Check the student's schedule to confirm the site. In your Admin Module → Sites → Select the student's site → Edit to modify the Accreditation Status value.
2	"QRIS Participation" must be a valid one-digit participation code: 0, 1, 2, 3, 4, 5, 6, 7, 8, or 9. (LA04)	Check the student's schedule to confirm the site. In your Admin Module → Sites → Select the student's site → Edit to modify the QRIS value.
3	A valid "Provider Zip Code" must have 9 numbers. (WI256)	Check the student's schedule to confirm the site. In your Admin Module → Sites → Select the student's site → Edit to modify the ZIP value.
4	Answer to "Family Income Greater than 85% of the State Median Income Level" is inconsistent with the "Family Size" and "Monthly Family Income" information provided. (WB43)	Please navigate to the Student's Eligibility information from the Student Profile → Eligibility tab → Family tab → Basic → Edit to modify the Greater Than 85 Percent of State Median Income Level value.
5	Child is English Learner must be answered Not Applicable in web input or blank in the upload file. (LA08)	Please navigate to the Student's Eligibility information from the Student Profile → Eligibility tab → Student tab → English Learner → Edit to modify the English Learner value. Options are: Student is an English learner → "Y" will populate in the Child is English Learner column Student is not an English learner → "N" will populate in the Child is English Learner column Not Applicable - Student is non-school age → "Blank" will populate in the Child is English Learner column
6	Family Size must be at least 1. (WB48)	Please navigate to the Student's Eligibility information from the Student Profile → Eligibility tab → Family tab → Family Income → Add Income or Edit to modify the Family Size value. Note: The start and end date determines the information that the 801A will pull for the month
7	Invalid FIPS code. (EU34)	Please navigate to the Student's Eligibility information from the Student Profile → Eligibility tab → Family tab → Basic → Edit to modify the FIPS Code value. Note: The FIPS code value should automatically appear as long as Parent A has an address.
8	The "Reason for Receiving Child Development Services" can not be "Q" unless all children in the family receive part-time care and are only in the CSPP program. (WI240)	Please navigate to the Student's Eligibility information from the Student Profile → Eligibility tab → Family tab → Basic → Edit to modify the Reason For Receiving Child Development Services value.
9	The "Reason for Receiving Child Development Services" must be "Q" when all children in the family receive part-time care and are only in the CSPP program. (WI241)	See the recommendation from item 8.
10	The Child Start Date must be on or after the Family Start Date. (WI58)	Please compare the date values from the Student Profile → Eligibility tab → Student tab → Basic → under the Student Start Date section, with the date value from Student Profile → Eligibility tab → Family tab → Basic → under the Initial Subsidized Service Date field. Make sure that the "Student Start Date" is on or before the "Initial Subsidized Service Date". For more information, please see the following article, CareConnect - Update Family's Eligibility Information
11	The Services Date must be on or after the Child's Start Date. (WI64)	Please compare the student's start date in the schedule with the date value from the Student Profile → Eligibility tab → Student tab → Basic → under the Student Start Date section. Make sure that the start date in the schedule is on or before the "Student Start Date".
12	Invalid Service Date	Please check the Student's Schedule for a valid start date.