Access CareConnect Provider mobile app (iOS and Android) or CareConnect Provider Web.

This guide will explain the differences between Account Balance and Payment Balance. In detail, this guide will explain how to deposit to a family's account and how that may affect the family ledger balances. If you need an overview of the Family Ledger page, you can visit CareConnect Billing - Family Ledger.

1. Family Ledge Balance Explanation:

Account Balance: this is the overall family balance which is the sum of the payment balance and the amount owed by the family.

For example, if the parents have deposited $100 and the family owes $400, the account balance will be updated to $300 even if that payment has not been applied to any invoice.

 

CareConnect also provides a detailed breakdown of the Balance by:

    Parent A Balance: Represents the total of balances that are due soon or past due, specific to Parent A

    Parent B Balance: Represents the total of balances that are due soon or past due, specific to Parent B.

    Third Party Balance: Reflects the total of balances that are due soon or past due for any third party    associated with the account.

 

Payment Balance: this is the total amount that parents have paid into the family ledger. You can use this amount to Apply for Invoices or save it to use for future outstanding invoices. 

Note: if the payment balance is $0, then there's no existing balance for you to allocate to invoices. 

 

CareConnect also provides a detailed breakdown of the Payment Balance by:

  Parent A Payment Balance: Displays the total credit amount for Parent A if they have paid more than what is owed.  

  Parent B Payment Balance: Displays the total credit amount for Parent B if they have paid more than what is owed.  

  Third-Party Payment Balance: Displays the total credit amount for the third party if they have paid more than what is owed. 

 

2. Add Payments:

Step 1: you can click on Add → Receive Payment → Enter the amount that you need to deposit.

Step 2: If you do not want to apply the payment to any invoice, you can skip the Apply Invoice section and then simply click on Save to deposit the amount the parents provided.

Once the information is saved, the family ledger will update both the Account Balance and the Payment Balance. To use the Payment balance, you can click on Apply Invoice and for more details, you can visit CareConnect Billing - Billing Credit.