To better support Providers for Yolo County Children’s Alliance (YCCA), we would like to share some answers to frequently asked questions. If you do not find what you are looking for, feel free to reach out:
For technical assistance:
CareConnect / MCT Technology:
support@mcttechnology.com
For agency or program questions:
Yolo County Children's Alliance
Elda Radia
Can I print the timesheets and submit them to YCCA through email or in person?
- Yes, you can also submit via email as before.
Are we required to use CareConnect to submit timesheets?
- No, you are not required but it speeds up submission to the agency.
When are timesheets due?
- YCCA asks for timesheets to be submitted by the 5th of the following month.
How do I mark a child absent?
- Please add a comment for every absence explaining the reason. For day you are closed, do not mark children absent, but you can still add just a comment if needed.
How do I sign in to CareConnect?
- Use the email you provided to YCCA and your password, which is the first four characters of your email and the last four of your SSN or EIN. If you do not know your password, select Forgot Password at the login page.
Will there be training for parents on the new system?
- Yes, YCCA will provide parents information about CareConnect.
Can I use the Mobile App and the Website?
- Yes, both the app and website can be used to manage attendance and submissions.
What if timesheets are missing from the portal?
- Reach out to support@mcttechnology.com with your information to resolve the issue.
Will the digital submission be available immediately?
You will be able to submit at the end of September 2025.
Do I need Daily Signatures?
- No! You can ignore the "missing daily signatures" and just collect a month end signature by submitting the sheets.
Do I need to add an Invoice amount or Family Fee?
- Yes, please add your invoicing amount.
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