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FAQs & Discussions

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  • CareConnect Family - How do I use CareConnect for a Subsidy Program? ¿Cómo uso CareConnect para un programa de subsidio?
  • How to get access to child care subsidy?
  • MyCareConnect Family FAQ: How to update an application
  • MyCareConnect Family- How long will it take my application to be approved?
  • MyCareConect Family FAQ: How long should I expect to wait for a child care provider to contact me about my enrollment after receiving the referral?
  • MyCareConnect Family - I can see my childcare application but what do the different statuses mean?
  • MyCareConect Family FAQ: When I receive an enrollment referral, can I remove the referral if I don't like it?
  • MyCareConect Family FAQ: How is my enrollment request matched with a provider?
  • MyCareConect Family FAQ: What child care assistance funding sources does MyCareConnect check for eligibility in California?
  • MyCareConect Family FAQ: What does the section Quality mean on provider profile?
  • MyCareConnect Family FAQ: I found a new provider after I submitted the application, can I add the new provider to the preferred provider?
  • MyCareConnect Family - Why can't I see my password reset email?
  • MyCareConnect Family FAQ: How long does it take to get enrolled? ¿Cuanto tiempo se tarda en inscribirse?
  • MyCareConnect Famiy - Is there a fee to pay online?
  • MyCareConnect Family FAQ: Where do I find vacancy information from a provider?
  • CareConnect Family - How are the transaction fees calculated?
  • MyCareConnect Family FAQ: What are the different options for child care providers?
  • MyCareConnect Family FAQ: My enrollment coordinator helped me submit an application, how can I access it online?
  • MyCareConnect Family FAQ: I have a CareConnect account with another agency or provider, can I use it to access MyCareConnect Family portal?
  • MyCareConnect Family FAQ: Can I reopen a closed application?
  • MyCareConnect Family FAQ: Why is my application closed?
  • MyCareConnect Family FAQ: ‘Account already exists’ message
  • MyCareConnect Family FAQ: How do I add/fill out supporting documents on my application?
  • MyCareConnect Family - How can I get a new invite to join CareConnect if previous invitation code has expired?
  • MyCareConnect Family - The attendance confirmation shows incorrect attendance information, how can I change it before signing? / La confirmación de las horas de asistencia muestra información incorrecta, ¿cómo puedo cambiarla antes de firmar?
  • MyCareConnect Family - Why can't I see my application?

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