FAQs & Discussions
- How to grant location access to CareConnect app?
- MyCareConnect FAQ - How do I use CareConnect for a Subsidy Program? ¿Cómo uso CareConnect para un programa de subsidio?
- MyCareConnect FAQ: Why can I no longer edit my application?
- MyCareConnect FAQ - How to access to child care subsidy programs?
- MyCareConnect FAQ: How to update an application
- MyCareConnect FAQ - How long will it take my application to be approved?
- MyCareConnect FAQ: How long should I expect to wait for a child care provider to contact me about my enrollment after receiving the referral?
- MyCareConnect FAQ - Application Status Meanings / Significado del estado de la aplicación
- MyCareConnect FAQ: When I receive an enrollment referral, can I remove the referral if I don't like it?
- MyCareConnect FAQ: How is my enrollment request matched with a provider?
- MyCareConnect - Digital Submission Confirming your Address / Sumisión digital Confirmar su dirección
- MyCareConnect FAQ: What child care assistance funding sources does MyCareConnect check for eligibility in California?
- MyCareConnect FAQ: What does the section Quality mean on provider profile?
- MyCareConnect FAQ: I found a new provider after I submitted the application, can I add the new provider to the preferred provider?
- MyCareConnect FAQ - Why can't I see my password reset email?
- MyCareConnect FAQ: How long does it take to get enrolled? ¿Cuanto tiempo se tarda en inscribirse?
- MyCareConnect FAQ - Is there a fee to pay online?
- MyCareConnect FAQ: Where do I find vacancy information from a provider?
- MyCareConnect FAQ - How are the transaction fees calculated?
- MyCareConnect FAQ: What are the different options for child care providers?
- MyCareConnect FAQ: My enrollment coordinator helped me submit an application, how can I access it online?
- MyCareConnect FAQ: I have a CareConnect account with another agency or provider, can I use it to access MyCareConnect portal?
- MyCareConnect FAQ: Can I reopen a closed application?
- MyCareConnect FAQ: Why is my application closed?
- MyCareConnect FAQ: ‘Account already exists’ message
- MyCareConnect FAQ - How do I add/fill out supporting documents on my application? / ¿Cómo agrego/completo documentos de respaldo en mi solicitud?
- MyCareConnect FAQ - Why can't I see my child on my account?
- MyCareConnect FAQ - The attendance confirmation shows incorrect attendance information / La confirmación de las horas de asistencia muestra información incorrecta
- MyCareConnect FAQ - Why can't I see my application?
- MyCareConnect FAQ - How can I get a new invite to join MyCareConnect if my connection disappeared?