This guide will walk you through the steps to send a message to a provider in CareWait 3.0.

When a message is sent through the system, it will go to the provider’s email and, if available, also be sent as a text message reminder.

Step-by-Step Instructions

1. Log in to CareWait 3.0
   Begin by logging into your CareWait account.

2. Navigate to Provider Services
   On the left-hand menu, click on Providers. A dropdown will appear, select Default List.

   • 

3. Find the Provider
   Browse or search for the provider you want to message. Once found, click on their Entity ID to open their record.

   • 

4. Open the Communication Tab
   Inside the provider’s record, click on the Communication tab at the top.

   • 

5. Compose Your Message
   Fill out the following fields:

   • To: This will auto-fill with the provider's contact email 

   • Subject: Enter a short, clear subject line.

   • Message Body: Type your message here. Keep it concise and professional.

   • 

   • Text Reminder: Check this box if you want the provider to receive a text message (must have a valid cell phone number on file). This will auto-fill with the provider's phone number.

     

6. Click “Send.”
   Once your message is complete, click the Send button. The provider will receive your message via email and, if selected, as a text message reminder.

Helpful Tips

• Keep your message short if you’re including a text reminder.

• If the provider doesn't have a phone number on file, the message will only be sent via email.

• You can view all communication history under the same Communication tab for future reference.

Need help? Contact your admin or email us at support@mcttechnology.com