Through CareConnect, your agency can easily request or send documents electronically between you and the families, streamlining your communication process.

Creating a family's CareConnect account

If you'd like to create a CareConnect account for the family, you can do so manually through the CareConnect Tab. 

Once you've selected the CareConnect tab, you'll be brought to the Agency Info tab, which displays information that will be used in the creation of the account, including:

1. 1. Family ID: This is the family’s ID on CareControl
   2. Family name: This is the display name captured in the family info tab
   3. Email: This is the family’s email address taken from the parent details 
   4. Cell: This is the parent’s cell phone number captured from the family info tab
   5. Address: This is the family’s address captured from the provider info tab

Once you’ve verified that all the information is correct, navigate to the CareConnect info tab and select Invite. From there, an invitation will be sent to the family and they will be able to set up their login information.

Unlinking a family's CareConnect account

If you'd like to unlink a family's CareConnect account for any reason (for example, if they've left the program) you can do so by selecting Unlink under the Care Connect Info subtab. 

Documents