If a family does not meet the income requirements, their needs do not justify the requested care, or there is another valid reason for denial, you will be able to process the denial through the Denial Wizard. Once you've opened the case, click on the Action button at the bottom and select Deny Case.

From there, a window will open asking if you’d like to proceed with the Denial Wizard. Please be aware that this wizard will make permanent changes to the Family record and cannot be canceled once initiated. 

If you choose to proceed, you’ll be taken to the Denial Wizard where you can choose the reason for the denial. Once a reason is selected, the reason detail will automatically populate (Reasons and Reason Details can be modified by your agency admin).

After selecting Deny and Next, you’ll be able to change the child’s status and status effective date in the next window. This will complete the wizard, where you will then be able to send the necessary notices from the Notices and Appeals tab.