Using CareControl, you will be able to send the Notice of Action to the family all digitally, making the process easier and faster than ever before.
How to Generate the Notice of Action
When a Notice of Action is needed to be sent to the family, whether it be for start of service, service denied, termination, or so forth. We will be able to send it directly to the family all digitally through CareControl.
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First access the family’s record.
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Select Notices under the Notices and Appeals tab.
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We will be brought over to the Notices tab where we will be able to see any Notices and Certificates we have sent prior or where we can generate a new Notice of Action.
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Select Generate to generate a new Notice of Action for the family.
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Select the appropriate Notice of Action to generate based on the funding source of the Case and fill out the corresponding information.
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Case - For those families with multiple funding sources you will have to select the correct Case for the NOA.
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Actions - The determination of the NOA, such as start of service, service denied, termination and so forth.
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Issue Date - When is the NOA being issued.
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Effective Date - The date when the NOA is in effect.
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Distribution - How was the NOA delivered to the family.
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Appeal Date - Family has until this date to appeal the NOA.
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NOA Eligibility Type - The Eligibility for the Family that affect the NOA.
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NOA Need Type - The need(s) of the family that affect the NOA.
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Reason - The reason to the action that is listed on the NOA.
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Reason Details - Further clarification on the reason.
TIP: The Reason and Reason details can be set up to automatically fill if it is set up in the Admin’s settings. -
Care Selection - Which care does this NOA apply to
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Once we select Save we will confirm the forms we which to send.
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Select Save once again.
- You will be brought to the family's Documents tab where you will be able to send the documents to the family.
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