Access CareConnect Provider mobile app (iOS and Android) or CareConnect Provider Web.

Generate Payments

Once you have finished enrolling families in CareConnect for your FCCHEN Program, you will be able to generate payments for each student/family depending on the added schedule when enrolling.

This guide will guide you through the payment generation process in CareConnect.

1. Generate Payment
2. View Generated Payments
3. Editing Provider Schedule
4. Void Provider Schedule

1. Generate Payment

Note: To generate the payments, the Start Date and End Date on the schedule are required.

• There are 2 ways to generate payments for a family:

1. Using the Generate Payment icon
   a. Simply click the Generate Payment icon in the action column.

b. Select Generate to confirm the action

c. Once loaded to 100%, click OK to finish generating a payment

2.  Using the Hyperlink

a. Click on the Provider’s Hyperlink name 

b. You will be navigated to the Provider Schedule page. Here you can view or edit the schedule if needed by clicking on the Edit button. To generate a payment, click on the Generate Payment button.

c. Once loaded to 100%, click OK to finish generating a payment

• • Generated payments will be separated by month. You can view each payment by selecting the period using the Filter function.

Note: All payments will be generated for the approved Care Schedule. 

2. View Generated Payments

You will be able to view the generated payment by 2 options: Family or Individual Student.

1. View Payments by Family.

This option will display payments generated for the entire family. Click on the Payments tab on the Family Detail page.

All of the payments belonging to the family will be displayed on the page.

2. View Payments by individual students.

This option will show payments generated for each particular student in the family.

       a. Start by clicking on the name of the student that you want to view the payments.

b. Navigate to the Schedule tab, and click on the Hyperlink of the Provider.

c. Click on the Payments tab to view generated payments for the student.

3. Editing Provider Schedule

You will be able to edit the care time in the schedule if needed. 

1. On the Schedule tab click the Edit icon to navigate to the Edit Provider Schedule page.

Edit Provider Schedule Page

2. Click Save once done to save the change.
   
   Note: If the care schedule is shortened, you will need to delete the payment(s) previously generated, that is after the end date. If Care Schedule is extended, you will need to re-generate the payments, only new payments will be generated.

Note: Modifying the period dates: If you extend the approved care dates, then you need to regenerate payments, and CareConnect will add the missing payments. If shortening the approved care dates, then you will need to visit the payments tab and void any payments that are no longer applicable. No need to regenerate. If you modify the care hours: No need to regenerate as the updated hours of care will reflect during payment processing.

4. Void Provider Schedule

1. To delete a payment, use the Delete icon in the action column.

2. Select Yes to confirm the action

Note: If you void a schedule, then please visit the payments tab and void any and all payments that are no longer applicable.