CareConnect Attendance Web

Frequently Asked Questions (FAQs)

1. How will parents be notified if staff adds a new attendance time or edits an existing one?
   • The next time the parent signs in, whether via QR code or Kiosk, they will receive a notice to confirm any staff changes since last time
   • Under the Daily tab, we can also navigate to Group > Send Confirm Attendance Signature Notification to manually send an email reminder
2. How do I set my agency's absence types?
   • This can be configured under Admin module > Attendance section > Absence Types
3. Does parent signature get reset when adding an absence or activity type?
   • Only changes to the actual attendance times will reset the signature, any comments or added types can be added afterwards without needing a second parent confirmation
4. What situation would a parent skip confirming attendance edits?
   • Sometimes, parents can be unsure if they want to sign off on staff edits or are in a hurry, our team highly encourages notifying or training families to not click past this screen to ensure this is completed