Overview

Due to recent updates by Stripe, our payment processor, all existing ACH (bank account) payment methods previously added to your MyCareConnect Family Account must be removed and re-added.

To ensure your payments continue to process successfully—especially if you use AutoPay—please follow the instructions below.

Why This Is Important

Stripe has updated how ACH Direct Debit payments are processed. Any ACH payment methods added under the previous system are no longer valid.

If you do not remove and re-add your ACH payment method:

• Scheduled payments may fail
• AutoPay will not process
• Your account balance may become past due

Updating your payment method now will help prevent billing interruptions.

Mobile App Instructions

Step 1: Remove Existing ACH Payment Methods

1. Log in to your MyCareConnect Family Account.
2. Navigate to Settings.
3. Select Payment Settings, then Payment Methods.
4. Locate any saved ACH (bank account) payment methods.
5. Select Delete for each existing ACH payment method.

⚠️ Important: All previously saved ACH payment methods must be removed before adding a new one.

Step 2: Add Your ACH Payment Method Again

1. While in Payment Methods, select +.
2. Choose Bank Account (ACH).
3. Enter your banking information.
4. Save the new payment method.

Step 3: Re-Enable AutoPay (If Applicable)

If you previously had AutoPay enabled:

1. Navigate to Payment Settings.
2. Select Set AutoPay.
3. Confirm your newly added ACH payment method.

Website Instructions

Step 1: Remove Existing ACH Payment Methods

1. Log in to your MyCareConnect Family Account.
2. Navigate to the Billing section.
3. Select Payment Methods.
4. Select Delete for each existing ACH payment method.

⚠️ Important: All previously saved ACH payment methods must be removed before adding a new one.

Step 2: Add Your ACH Payment Method Again

1. While in Payment Methods, select Add New.
2. Choose Bank Account (ACH).
3. Enter your banking information.
4. Save the new payment method.

Step 3: Re-Enable AutoPay (If Applicable)

If you previously had AutoPay enabled:

1. Select your newly added ACH payment method.
2. Turn AutoPay back on.
3. Save your changes.

Detailed step-by-step instructions are available below:

• MyCareConnect (Mobile App) – Set up a Payment Method / Configure un método de pago
• MyCareConnect (Website) – Set up a Payment Method / Configure un método de pago

If you need additional assistance, please contact our Support Team at: support@mcttechnology.com

We’re always happy to help!