Access CareConnect Provider mobile app (iOS and Android) or CareConnect Provider Web.

 

Question:

What happens when a parent or guardian needs to update their contact information?

 

Answer:

During the enrollment process with the subsidy childcare Agency into your center, the childcare Agency will collect parent or guardian contact information, including but not limited to a Cell Phone and an Email Address.

Once the childcare Agency approves care for the child to attend your child care, the parent or contact's Cell Phone and/or Email Address will be available in your CareConnect, as the provider to view initially.

If the parent has changed to their contact information such as Cell Phone or Email Address, they must inform the childcare Agency. When the childcare Agency updates the information, you will be sent an email notification of the parent's contact information has been updated by the childcare Agency. You may check their updated contact information in your CareConnect account under the Subsidies --> Subsidy Students section.

Then you may also update the contact information for your parent/family records established in your CareConnect account by:

• Selecting the Student's name hyperlink to open the family record
• Once within the family record, locate the parent or guardian to update their contact information as needed

You may also refer here for more detailed steps on how to update the parent or guardian's contact information.

 

Note: It is important to maintain the parent or guardian's contact information because this is how they will receive notifications from your CareConnect account.