CC4 offers a QA system that allows for your agency to double check the accuracy of payments before they are Committed and exported out. There are two separate configurations that can be customized by your management team in order to determine when this feature takes effect:

1. Percentage: A configurable percentage of your payments will automatically be switched to QA after pressing Commit, chosen at random. 100% and 0% are both viable options.
2. Threshold: If a payment total exceeds a configurable limit, the ID will be chosen for QA regardless of the Percentage setting. Licensed Home, Licensed Center, and Licensed Exempt can all have different limits set.

QA Actions

From within the Operation menu, there is a dedicated QA section with three different selectable options.

1. Send to QA: This option is only selectable in Authorized records not assigned to you, where you will have the option to manually send this payment to QA (mainly for supervisors and managers)
2. Self Correction: This option is selectable from all Authorized records, which will change the status of this payment back to Received, indicating that you yourself will fix any errors contained within the ID
3. Commit: This option is only selectable in records already in QA status. Selecting this will provide you the option to indicate the result of the QA check.

There is also "Change QA Owner" located in the Action menu, which will control whose working queue this payment will show up in when it is in QA.

Completing the QA Process

When a payment has been selected for QA or is moved manually to that status, the QA owner will be tasked with checking the record for errors. Once their assessment has been made, they can click Commit in Operation -> QA to select from different options and reasons.

Firstly, the Action taken needs to be marked.

1. Selecting Correct indicates that there were no issues, and the ID will be moved to Authorized status.
2. Selecting Error - Corrected by QA will keep a history that there was an issue, but the QA owner has fixed it and the ID will be moved to Authorized status.
3. Selecting Error - Send to Processor indicates an error, but the Payment owner will need to fix it so the payment will be moved back to Received.

Reason and Comment can then be used to specify more details, which will all be kept in the Payment's internal logs.