As of V2417, CareControl 4 now allows users to return digitally submitted timesheets back to the provider. In the event your agency determines that a timesheet sent through CareConnect must be reverted, please follow the below instructions:

1. Locate the Provider Record for which payment must be reverted, either through the Provider Search, or through the payment record itself. 
   
   
   
   
2. From the Provider Record, navigate to the CareConnect tab. It is here, under the Claim & Time Sheet tab, that the payment will be reverted. 
   
   
3. Use the month selection box in the right corner of the window to select the payment month that needs to be reverted. Once the correct payment has been located, click the revert button to revert the payment. 
   
   

Please note: Payment ID must be placed back into Printed Status by user, so that the payment can be updated when the Provider resubmits.