Access CareConnect Provider mobile app (iOS and Android) or CareConnect Provider Web.

Question:

I have a parent that does not like the PIN assigned to them, can I change it for that parent?

Answer:

PIN code is automatically generated when the parent or family contact is added/created. Currently, parents cannot change/customize their code. However, you can regenerate the PIN code for a parent by clicking on Re-Pin for that parent.

The information below helps you find where the Re-Pin button is located. 

1. Click on the Student tab -> Select a specific student

2. Click on Re-Pin to generate a new PIN code for the parent.

The screen below shows a new code assigned to that parent.