🧭An Agency-Assisted Referral is a process where agency staff help match families with the most suitable child care providers based on the needs submitted by the parent through the MyCareConnect (MYCCN) website.

👨‍👩‍👧 How It Works: Parent Side

1. A parent visits the MYCCN website to search for child care.
2. They fill out a Referral Request Form that includes details like:
   • Ages of the children
   • Reason care is needed
   • Preferred schedule
   • Location
3. Once submitted, this request is sent to the agency for review.

🧑‍💼 Staff Side: Managing Agency-Assisted Referrals

Once a referral request is submitted:

1. Log in to CareWait 3.0 with your staff credentials.
2. Go to Provider Services on the left-hand menu.
3. Click on Referral Requests, then select Agency-Assisted from the dropdown.
4. You will be directed to the default list of all new referral requests.

🔍 Viewing & Responding to Requests

• Use filters on the left to narrow your results if needed.
• Click on the Entity ID of any referral to open the request.
• Inside, you’ll see:
  • The parent’s child care needs
  • Any preferences they’ve selected
  • Space to match and recommend providers accordingly

✅ Why Use Agency-Assisted Referrals?

This approach allows staff to:

• Personally guide families to the most appropriate providers
• Account for unique needs not always captured in automated searches
• Ensure providers meet eligibility, funding, and capacity criteria