Queues are used to manage the enrollment process for an Organization's waitlist. Should an Organization need to batch enroll applications into another software like CareConnect or CareControl3, have multiple enrollment specialists, or share the waitlist with another organization, the CareWait queue was designed to support all users without worrying if another user may already be in contact with a family.
Step 1: How to Create a Queue
To begin, locate the Queue module in the top navigation bar. Once clicked, you will notice an Application Queue and a Child Queue to the left of your screen.
If you are looking to enroll entire families, use the AP Family Queue. If you are looking to enroll individual children, you may use Title V, Head Start, or Private Pay Child Queue.
To create a new queue, click the +Add New button at the top of the queue display.
Once clicked, you will enter the queue wizard. Enter the basic criteria of your queue.
Name: The Queue Title
Capacity: Used to determine how many applications/children the system will pull into the queue.
Exclusive: Used when you do not want applications/children in this queue to be added to other queues.
Queue Status: Identifies if a queue is Active or Completed.
Once you've created your queue, 2 additional tabs will appear, Query and Application Enrollment.
The Query is used to define the search criteria for pulling applications/children into the queue.
Application Enrollment is the main tool you will use to manage your enrollment list.
Step 2: How to Pull to Queue
To pull to queue, locate the Query Tab and input the search criteria in the corresponding fields. These fields are configurable to meet the needs of your organization. Should you need to add or remove fields in your Query, please contact MCT Technology at email@example.com for assistance.
Once your criteria are defined in your Query, return to the Application Enrollment Tab and click "Pull". Applications that match your query will be pulled automatically by the system.
Step 3: How to Manage a Queue
Once applications are added to your queue, you are ready to start working on enrollment. You will notice a few additional options at the top of your list.
If one or more application is selected from the list, you may send messages in batch or change the enrollment status of an application.
The wheel of two arrows allows you to refresh your list, while the document icon allows you to export your list to an excel spreadsheet, and the box icon to the left of the search bar will open the Column Chooser to add or remove columns from view. Clicking on the Advanced checkbox will allow you to filter your list.