Once you've successfully created your CareConnect account, and added a payment method, you're all set to pay your invoices! This article will guide you through the steps from viewing the invoice to paying it online.
I. Receiving the Invoice
If your connected child care Agency or School enables online bill pay via CareConnect, you will have access to viewing the invoices and pay online in your CareConnect Family account.
When your connected childcare School or Agency sends you a new invoice, you will receive a notification to notify you of the invoice to log in to CareConnect Family to view its detail.
II. Locating and Viewing the Invoice
Step 1: Start by logging into your CareConnect Family account → Under the Home is where you can check if there are any pending Invoices for each of your connected childcare agencies or schools.
Step 2: Once clicked on the Billing section, you will be redirected to the Billing page to view a list of all invoice(s). By default only Pending and Partially Paid invoices are shown.
TIP: You may modify the search range and invoice status to find a specific invoice.
Step 3: Locate the invoice you'd like to pay.
a. If you'd like to view the details → Click the invoice number.
b. If you'd like to pay without reviewing the details → Click the pay icon at the right of the invoice
4. If you click the invoice number, the details for that invoice will be shown. Here you have options to:
a. Pay the invoice using the Pay button
b. Print the invoice statement using the Print button
c. Go back to the list using the Back button
NOTE: If any information is not correct or you have a question about your invoice, please contact your childcare Agency or School. The CareConnect Team cannot alter any invoices that were sent to you.
Step 5: If you selected Pay, a payment screen will open up with options for you to select a payment method.
Step 6: The payment method that was added to your account settings will be displayed here. If you did not add any payment method before, you can add it or add another payment method at this step.